Wowfare
Wowfare Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wowfare has a 1.1 star rating from 9 reviews, with 92% unfavorable feedback; most customers are dissatisfied and 75% say Wowfare should improve customer service while 100% report they will not reuse the service.
Positive Feedback
Customers note cheap tickets and cost-efficient fares as the main reason to consider Wowfare despite other issues.
Negative Feedback / Risk Areas
- Repeated complaints about delayed or missing refunds and poor handling of refunds.
- Consistent reports of horrible customer service, runarounds, blocked calls, and inconsistent information.
- Booking errors, overcharges, cancellations, and unpaid reservations that left travelers stranded.
- Search Wowfare reviews and Wowfare customer complaints highlight risks of third party bookings and weak post‑sale support.
Key Takeaways for Future Customers
- Consider booking directly with the airline instead of using Wowfare third party bookings.
- Expect possible delays on refunds and poor customer service; use credit card protections if possible.
- Verify all passenger details and watch for unexpected charges immediately after purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wowfare has a 1.1 star rating from 9 reviews, with 92% unfavorable feedback; most customers are dissatisfied and 75% say Wowfare should improve customer service while 100% report they will not reuse the service.
Positive Feedback
Customers note cheap tickets and cost-efficient fares as the main reason to consider Wowfare despite other issues.
Negative Feedback / Risk Areas
- Repeated complaints about delayed or missing refunds and poor handling of refunds.
- Consistent reports of horrible customer service, runarounds, blocked calls, and inconsistent information.
- Booking errors, overcharges, cancellations, and unpaid reservations that left travelers stranded.
- Search Wowfare reviews and Wowfare customer complaints highlight risks of third party bookings and weak post‑sale support.
Key Takeaways for Future Customers
- Consider booking directly with the airline instead of using Wowfare third party bookings.
- Expect possible delays on refunds and poor customer service; use credit card protections if possible.
- Verify all passenger details and watch for unexpected charges immediately after purchase.
Media from reviews
Calgary, Alberta
I don’t recommend to anybody this company because they are totally unreliable
I booked my flight together with my daughter last August 6, 2024 and after a few weeks they cancelled the flight and this will be on January 22, 2025. After a week that I spoke with them after my booking that they cancellled, they told me that they will refund the payment which $3,475.00.
Since then, I spoke with different people someone saying, its still in process my refund with the airlines, someone say-yeah its already processed and your refund will take 3-5 business day and that was August but until now its already more than two months but I didnt get my refund yet. Everyday I call them speaking with different people and they are very inconsistent of what they are telling me over the phone. So everyone working in this company are totally liar. They are all liar.
Im just talking to a *** people. This was my first time to booked my flight online that I was betrayed. I dont know if I still get my money back or not. They are scammers.
So my advise to everyone is dont you ever try to book your flight with them because they are totally terrible. I hope that they will be karma each and everyone of them whoever work in this company. I will never ever book anymore to any online like this. If they need your money they keep calling you but when it comes to refund they give you hard time and nobody care about you now.
YOU GUYS ARE *** *** YOU ALL !!! GIVE ME MY MONEY BACK
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHoodwinked
This company just refuses to visit the origin of this issue. They have been unfair and just took our money. They have my number blocked and will not return any phone calls or communication.
Now they won't answer my calls, have blocked my number or any other number associated with the reservation number. This is the worst travel purchase I have ever made.
- Cost efficient tixs
- Being lied to and terrible customer service
Preferred solution: Full refund
User's recommendation: NEVER USE THIS COMPANY
Dear Coz, Thank you for bringing this issue to our attention, and I apologize for the frustration and inconvenience you've experienced. Upon reviewing your booking history, it appears that the schedule changes made by the airline in 2022 were considered minor.
As per their schedule change policy, your ticket was automatically revalidated for the new flight times and a refund is not permitted.
I understand this situation has been disappointing, and I sincerely apologize for any confusion or inconvenience caused during this process; please know that this is beyond our control. Best regards, Wowfare Service Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE EXPERIENCE!! Stay vlear!
Correction: STEER CLEAR!! These are scammers and they treat you HORRIBLY!
This is a third world company with third world practices and egregious customer service!!STEER CLEAR!!!
However, every time I asked about something like seating or being at the exit, the fare went up! After being on the phone for hours and buying the 2 tickets for $200 over the original price (each), I noticed that the tickets were issued with our DOBs and names mixed up! We called SEVERAL TIMES but they kept on telling us to call back. We tried the airline but had little luck as well.
That went on for days! On the day before the trip, upon doing the online check-in the problem still hadn't been solved and we kept trying to speak to someone who'd help but no one cared! We went to the airport in limbo but fortunately, the amazing gentleman at the check-in desk helped us and we boarded. A week later, I received a survey and let them know exactly what had occurred.
They supposedly did an investigation and emailed us back saying the agent had done nothing wrong and that the mistake was ours, that WE MIXED UP OUR OWN NAMES AND DOBs! And the customer service guy, Dave, was horribly rude and accused us of lying about it!!
Wowfare is a 3rd world agency where agents speak poor English, are nasty, unspeakably incompetent, and have no respect for the customer! EGREGIOUS!
- Incompetent agents
- Horrible customer service
Preferred solution: A partial refund.
User's recommendation: Steer clear!
Dear Sue, Thank you for sharing your feedback regarding your recent booking experience. We sincerely apologize for the inconvenience you faced with the mixed passport information and middle name correction.
Please understand that such corrections require intervention from the airlines, and any delays in their response can unfortunately impact our ability to assist you promptly. We strive to provide the best service possible, but in cases where the departure is within 24 hours, it is often most efficient to make changes directly with the airlines.
We appreciate your understanding and apologize for the experience you had. Best regards, Wowfare Service Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheir customer service isn't good.
They gave me the run around concerning my refund which was never received. They said it was sent but it never reflected my account.
I won't use their services again. They even told me the account it was sent to but it wasn't.
They are egar to receive money but not so eager to refund. I'm highly disappointed.
User's recommendation: Use another agency. The prices seem low but not worth it in the end.
Dear Terese, Thank you for sharing your feedback. I apologize for the frustration and inconvenience you experienced with the refund process.
Upon checking, I can confirm that the refund has been processed on our end to the card ending in 1953. I am sorry for any confusion or delays you encountered during this process. We strive to provide excellent customer service and will use your feedback to improve our processes.
Thank you for your patience and understanding. Best regards, WowFare Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers
Booked a flight with this company, bought extra insurance in case something happens with my flight. I got arrested the day I was leaving.
When I came out, I asked them to either give me back my money or rebook my flight. The ticket cost me $1,064.
They wanted to give me back $400. I got my attorney involved and will never book with them again.
- Tell you to buy insurance but still eat your money
Preferred solution: Full refund
User's recommendation: Ruuuuun away from these scammers
Dear Hassan, We apologize for any inconvenience this situation may have caused and for any negative experiences you have encountered. We understand that a partial refund is in process as you approved.
However, please note that our policy requires refunds to be processed back to the original card used at the time of booking. Unfortunately, we have encountered an error processing your refund because your card was canceled due to fraud. One of our team members is actively assisting you with this matter. To finalize the refund, we need you to complete the necessary actions as previously requested.
Rest assured, we are committed to assisting you through this process. Kind regards, Wowfare Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWowfare Scam
Do not trust your travel plans with this company. On 23 January 2023, I booked round trip tickets (with two other couples) to Italy 13-21 June 23 and had a pleasant experience booking with all three couples receiving the exact same itinerary.
Mid March I got an email telling me there was an issue with my return flight. The other two couples received similar emails and we ended up with three different return plans. We could deal with that inconvenience, but I continued to receive emails informing me that there were problems with my return flight. I have called or emailed Wowfare at least every other day since then asking for an update on my return reservation.
In every case, the person I would talk with appeared to care and acknowledge the sense of urgency, but they always asked for 24-48 hours to work my issue (thats their way of ending a call). I would recontact them in 2 days and get same response. I have asked to speak to a supervisor and they refuse to patch me to one; instead they promise a supervisor will call me, but I have never been called back from Wowfare (from anyone). I am 13 days away from my trip and my current reservation on Delta and ITA is only for a one way ticket to Rome.
The two other couples have return flights so if you are good with a 66% success rate, then this is your company. I will follow up on this post if Wowfare eventually comes through but their customer service is horrible
- Cheap tickets
- Horrible customer service
- Unreliable
Preferred solution: Honor the agreement made and provide a return flight on my reservation.
User's recommendation: Do not trust your travel plans to wowfare
Dear Luis, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the schedule changes, which are unfortunately beyond our control due to the operational requirements of the airlines.
We understand your frustration with the delays and poor response time from the airline. In our efforts to accommodate your requests, we issued a refund from our end as a company loss, rather than waiting for the refund from the airline. We regret any inconvenience this may have caused you, and we assure you that we have done everything in our power to assist you.
Thank you for bringing this matter to our attention, and we appreciate your understanding. Best regards, Wowfare Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scarborough, Ontario
Terrible communicarion. Extremely poor service fro salesman Devin
Over charge of 1000.00 of quoted price. 3 days and still the 1000.00 stayed.
Even with promises from Customer service the additional 1000.00 was not removed.
original quote was 1048.00/invoice was 1048.00
requested one day change quote was 1097.00
New invoice was 2,224.00 not 1097.
Too many layers of people to talk to and on line is useless. Entire booking was cancelled. WOW Fare is blocked from charging my Amex, In dispute is an unauthorized 100.00 charge.
Booking directly with the airline took exactly 15 minutes and the difference in price was 109.00. Np agrivatiobn and no Devin.
- Promise of cheap fares
- Unethical and inept service
Preferred solution: Full refund
User's recommendation: Go to the airline direct. You have no safety net against third party bookings
Dear Frank, Thank you for bringing the issue with the incorrect invoice to our attention regarding your booking. We sincerely apologize for any inconvenience this may have caused you.
Please rest assured that the issue has been resolved and a refund has been issued.
Your satisfaction is our priority, and we are committed to ensuring that such issues do not occur in the future. Yours sincerely, Wowfare Team
London, England
We were scammed
This company is a scam. My story is very long so I can't go into great detail.
We booked flights to Italy with this company and two weeks before the trip we found out they had not paid the airline (this is what our message from the airline said). We have a paper trail of over 60 emails and logged over 40 hours trying to get someone there to help us. They use the same 2 or 3 lies. I asked repeatedly to speak to a supervisor and no supervisor ever called me.
When I did get to talk to someone, all they did was lie and make false promises. In the end, I did not get to fly. I was stranded and had to buy a last minute expensive ticket or I would have lost thousands of dollars on lodging, rental car etc for the trip. I have had some bad experiences with companies, but this is the absolute worst.
This company is NOT BBB accredited and has an F rating. They say on their website they have an A+ with BBB. Also, they are connected with Trust Pilot as we put a review on there and it was taken down almost immediately and they had the nerve to send us a nasty email. Thank God I used my AMEX card for the purchase.
It looks like I will get all of my money back they I spent with WOWfare but they can't give me back the other expenses I incurred or give me back the time I spent on this.
SATY WOWfare is A COMPLETE AND TOTAL SCAM. STAY FAR FAR AWAY!
- See my review--the company is a scam
Preferred solution: Full refund
User's recommendation: STAY AWAY--book directly with the airlone.
Dear Jamielyn, Thank you for reaching out and sharing your concerns with us. We have thoroughly reviewed our records but were unable to locate any booking related to your feedback.
Without specific booking details, we are unable to verify or assist with the matter.
We apologize for any inconvenience this may cause and appreciate your understanding. Best regards, Wowfare Team
Taft, California
Cancellation
I already got my answers and I hope I get my refund for the flight cancellation soon. I will still purchase my ticket in the future
User's recommendation: Good
Dear Customer, Thank you for your feedback. Please be informed that all refunds require approval from the airline, and due to the high volume of refund requests that airlines are receiving, processing times may be longer than usual.
We want to assure you that we are doing everything in our power to expedite the refund process on our end. However, we also rely on the cooperation and approval of the airline to complete the refund transaction.
Once again, thank you for choosing our services. Sincerely, Wowfare Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Refund
I booked a flight on Nov/22 when I was in the airport was informed that my data wasn't available to check me in. My fight was canceled and they couldn't check me in using another fly due this data issue from WOW FARE.
Wow fare didn't refund me.
I will never buy anything with this company again.
- Some agents are very polite
- No action
- Delay in answer
- Long wait when call
Preferred solution: Full refund
User's recommendation: Do not buy tickets with WOW FARE
Dear Rodrigo, Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you faced at the airport when your flight was canceled, and your data was not available for check-in.
Please note that flight cancellations are typically made by the airline, and unfortunately, these decisions are beyond our control. In cases like this, it is always best to contact the airline directly to inquire about a possible refund or alternative options.
Once again, we apologize for the inconvenience you experienced and appreciate your understanding. Best regards, Wowfare Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwo months waiting for my refund
I'm a blind disabled American that needed help printing my boarding pass. NOBODY helped me!
Now two months after being told I was getting my refund WEC5F39. I'm just being told to wait! WAIT FOR WHAT!!!
June 8,2023 I was sent some sort of screen shot with the information of my refund including the information of my card used for the purchase. STILL NOTHING!!!
- Do not care about blind disabled american veterans
Preferred solution: Full refund
Dear Guillermo, We understand your frustration in regards to the matter and we are sorry to hear about the experience you've encountered with our company. I want to assure you that your refund has indeed been issued.
While I understand that the delay may have been frustrating, please rest assured that we have taken steps to ensure that such delays are minimized in the future.
Once again, I apologize for any inconvenience you may have experienced, and I want to thank you for your patience and understanding. Yours sincerely, Wowfare Team
Sao Paulo, Sao Paulo
Good when you buy but don't count with them for anything else
They are helpful to buy the ticket but don't count with them later!
I got covid within 10 days of my flight, the flight company has a policy of free cancellation and refund in this case but as I bought with Wowfare it has to be done through them. I'm trying to do that for 3 days now and can't talk with them, when I can they don't understand, I sent a proof of my positive test already 3 times and still seem they didn't understand.
Simply terrible service!
(also had experience where united would change my flight but wowfare said they couldn't)
User's recommendation: Avoid trouble
Dear Customer, Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced.
Unfortunately, without specific booking information, we cannot look into this matter further.
Thank you for your understanding. Best regards, Wowfare Team
They gonna rob you guys
Last Friday sept 26 I book a flight and a few hrs of that day I change the flight dates and I'm trying to contact 2 agents of their company to confirm my moved date they told me that I have to wait to call me.. 24 to 48 we have different times and I have work also that's why I'm the one trying to reach them now they rebook it sept 28 and their charge me 1875$ no
Preferred solution: Price reduction
Dear Ernanie, Thank you for bringing this to our attention, and we sincerely apologize for the frustration you experienced while trying to confirm the changes to your flight. We understand how difficult it can be to manage these changes, especially with work commitments and differing time zones.
Please note that the charges applied for date changes are determined by the airline and are subject to their policies. These fees can vary based on factors such as the fare type, availability, and timing of the change. While we strive to assist our customers with these processes, we must follow the airline’s policies when rebooking or making changes.
We apologize once again for the inconvenience, and we appreciate your understanding. Best regards, Wowfare Team
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Southaven, Mississippi
Airplane ticket
I got a airplane ticket to meet friends on May 5th to paris thru wowfaire. They said had covid when I called them.
I canceled ticket within 24 hours and have been told so many different excuses from wowfaire. Wowfaire said I could use ticket within a year with penalty. Then said I lost ticket and money.
My account was charged 2 more times for 2 transactions each being the amount of ticket thru ticketmaster. Don't trust them.
Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration you’ve experienced with your booking.
Regarding the cancellation, we would like to clarify that airline policies often dictate the terms of ticket validity and penalties.However, you should not have been charged additional amounts for any transactions. We take these matters seriously and can confirm that there are no duplicate charges made.
Again, our apologies for this experience. Best regards, Wowfare Team
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Dear Customer, I’m sorry to hear about the trouble with your ticket refund. To assist you with checking the status of your refund, could you please email us at customercare@wowfare.com?
This will help us locate your booking details and expedite the process for you.
We appreciate your patience and look forward to assisting you further. Best regards, Wowfare Team